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Frequently Asked Questions

Will I be sent artwork to review before production commences?

Yes – our graphic designer will prepare your artwork for review and send it through for review (via both email and SMS) before we begin production. No engraving or printing will start until approval is received.

I want to change items in your artwork options – can this be done?

Absolutely – we are extremely flexible with our artwork options. Simply enter your instruction in the “Any Other Artwork Instructions” text box when ordering or if you would like to run something past us first, don’t hesitate to Contact Us.

I have my own artwork – can I use it on my artwork?

You sure can! It is best to email it direct to us first (info@personalizedfavors.com) so we can make sure that it is something we can work with. In all but the rarest of cases it will be fine.

How long does production take?

Production takes between 5-10 business days for engraved products and approx. 15 business days for printed items and invitations. Delivery time is usually 3-6 business days.

My wedding is coming up fast, can my order be rushed?

99% of the time yes. During peak and holiday periods this may not be possible. If your order is urgent please Contact Us first so that we can make sure we will have your order delivered in time.

Who do you use to ship orders?

All items are shipped via USPS.

How long does delivery take?

Delivery generally takes between 3-6 business days. It can take longer to regional areas.

Do you ship to PO Boxes?

We sure do!

How is shipping calculated?

We have flat rate shipping of $14.95. That way you can buy as much as you would like and the cost of shipping will never increase.

Do you ship to Canada?

Unfortunately at this time we are unable to ship to Canada.

Do you ship to any other countries other than the USA?

Unfortunately at this time we only ship within the USA.

Can I pick up my order?

Personalized Favors is currently an online only business and we do not allow customers to pick up their order.

What happens if my order is damaged in transit?

In the very rare event that your order is damaged in transit please email through an image of the damaged item and we will arrange a replacement. We send out thousands of packages every month and breakages are very rare.

There is a mistake in my engraving, what happens now?

If we have made the error and the engraving does not match your approved artwork we will organise a replacement. However if the engraving does match your approved artwork we are unable to offer a replacement or refund. Please ensure you check all details including spelling and dates carefully as once the artwork is approved we are no longer responsible for any errors.

What currency are prices in?

All prices are in USD.

Do you charge taxes?

No taxes are charged on any orders.

What are my payment options?

We accept PayPal, Visa and Mastercard.

Do you have a store I can visit?

Unfortunately at the moment Personalized Favors is online only.

Can I purchase a sample?

Yes you are able to purchase a sample. Each sample is $15 + $14.95 freight. The cost of the sample is $15 as there are setup and artwork costs involved in creating a single item. Each additional sample is $7.50.

Can I return my items if I change my mind?

As all items are personalized unfortunately we are unable to offer refunds or exchanges.

Do you offer wholesale?

At present we do not offer our products wholesale.

Where is your production facility located?

Our state of the art production facility is located an hour North of Sydney in Australia. All items are dispatched daily from our production facility via USPS and arrive in the USA within 1 business day before being distributed via USPS priority mail service.

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