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Delivery & Returns

Pre-Christmas Delivery Cut Off & Production Holiday Period

Please note our pre-Christmas delivery cut-off passed on the 7th December 2018.

Our production team will be closed from Thursday 20th December until 7th January 2019. Please keep in mind that the period the production team is closed will be excluded from turnaround time calculations (i.e. not counted as business days). Items not shipped before the 20th or received after the 20th will be actioned upon our return on the 7th January 2019.

If you have any questions during the holiday period, our live chat will be available from 3 - 10pm Sun-Thurs (excl holidays) throughout this period.

From the team at Personalized Favors, we wish you all a very Merry Christmas and a Happy New Year.


How much does delivery cost?

We offer flat rate shipping of $14.95 within the USA. This means that no matter how much you purchase the shipping cost will not increase.

All orders are dispatched via USPS with tracking included. As orders are delivered through USPS, we are able to deliver to PO Boxes.

How long does it take for my order to be dispatched?

Production time is dependent on the product(s) ordered. Each product has a “Production Time” tab which will provide you with an estimate of production time. Generally speaking please allow 5-10 business days for engraved items and approx. 15 business days for printed items such as Golf Balls and Koozies.

Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 99% of cases the answer is yes.

How long does it take for orders to be delivered once dispatched?

90% of orders are delivered within 3-6 business days from dispatch. If you live in outlying or regional areas or delivery is during a holiday period please allow some additional time for delivery. You are able to track the progress of your delivery here.

Returns & Exchanges

Personalized Favors is a family owned and operated business and has become the business it is today because of our customer service.

We work closely with you following your purchase to ensure you receive products which you will brag about to your family and friends. This starts the minute your order is received. With our graphic designers providing a professionally prepared artproof with every order and offering unlimited revisions. We make sure we don’t start the production process until you have approved your artwork.

We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved artproof, so please make sure you check the spelling and details carefully, including names and dates.

We have perfected our packing process so we experience very few breakages, however in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will organise a replacement.

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